Terms of service

Terms of Service

Guangzhou Xiyue Trading Co., Ltd.

Website: www.bighao-era.com

Support Email: zhengdaqian1008@outlook.com

Registered Address: Room 801 M041, No.169 Haibin Road, Nansha Subdistrict, Nansha District, Guangzhou City, Guangdong Province, 511458, China

Unified Social Credit Code: 91440110MA9YG2U163

Contact Phone: +86 13068768731

OVERVIEW

Welcome to Bighao-Era Laptop Parts. The terms “we”, “us” and “our” refer to Guangzhou Xiyue Trading Co., Ltd., operating the website www.bighao-era.com and online store for refurbished laptop motherboards and notebook hardware spare parts.

All site content, product listings, shopping tools, logistics and after-sales services together constitute the “Services” provided to customers. Our store is built on Shopify to support cross-border online transactions.
These Terms of Service (hereinafter “Terms”), together with our Return & Refund Policy and Privacy Policy, define all legal rights, obligations and liabilities when you browse our site, create an account and place orders.

Please read all clauses carefully, which include warranty disclaimers, liability limits and cross-border trading rules. By accessing, browsing or purchasing from our website, you fully agree to abide by these Terms and our supporting policies. If you disagree with any clause, you may not use our Services.

SECTION 1 - ACCOUNT & ACCESS REQUIREMENTS

  1. By accepting these Terms, you confirm you have reached the age of majority in your residential region. If minors use our Services under your supervision, you shall bear full responsibility for all their orders and operations.
  2. To complete purchases, you must submit accurate, valid information including your email, shipping address, contact number, billing and payment details. All submitted information must be true and complete.
  3. You are solely responsible for keeping your account login credentials confidential. All orders, inquiries and operations logged under your account belong to your liability. Account transfer, resale or authorization to third parties without our written approval is prohibited.

SECTION 2 - PRODUCT DESCRIPTION & SPECIFICATIONS

  1. We strive to display real photos and clear descriptions of used/refurbished laptop motherboards. Due to differences in screen resolution, color calibration and display devices, slight visual differences between online pictures and physical goods are normal and not deemed product defects.
  2. All motherboards are pre-tested before shipment, but we do not guarantee every unit will fully match your personal equipment compatibility expectations. Compatibility issues caused by mismatched notebook models are not covered by free return without prior consultation.
  3. Product specifications, prices and stock quantities may be adjusted without advance notice at our sole discretion. We reserve the right to stop selling any product, restrict order quantities or limit sales to specific countries and regions.

SECTION 3 - ORDER RULES

  1. Submitting an order is regarded as a purchase offer. We retain full rights to accept or reject any order for reasonable reasons including abnormal bulk orders, high-risk shipping regions or information mismatch. An order is only confirmed valid after we receive and verify your full payment.
  2. Once an order is confirmed and dispatched, cancellation requests may not be accepted. If we reject, modify or cancel your order, we will notify you via your registered email or phone.
  3. All returns and exchanges strictly follow our independent Return & Refund Policy.
  4. All products sold are for personal maintenance and household use only. Bulk purchase for commercial resale, secondary distribution or illegal export without customs declaration is forbidden.

SECTION 4 - PRICING, TAXES & PAYMENT

  1. Product prices, discounts and promotional offers are subject to change without prior notice. The final charge is the price displayed at the moment you submit your order. Unless marked separately, listed prices exclude international shipping fees, handling charges, destination import duties, customs taxes and VAT.
  2. Promotional activities carry separate additional rules. If there is a conflict between promotion rules and these Terms, the promotion clauses shall prevail.
  3. You must provide valid payment information and update your billing details timely to guarantee successful transaction processing. You warrant that your payment card is legally authorized for your use, and you will settle all order fees including product value, shipping and applicable taxes.

SECTION 5 - SHIPPING, DELIVERY & RISK TRANSFER

  1. All delivery times provided on the website are estimated references only, not guaranteed delivery deadlines. We are not liable for delays caused by logistics carriers, customs clearance, force majeure or uncontrollable external factors.
  2. After goods are handed over to the designated logistics carrier, the ownership and risk of loss, damage or loss of goods transfers entirely to the buyer.

SECTION 6 - INTELLECTUAL PROPERTY RIGHTS

  1. All website text, product images, testing videos, logos, layout design and brand marks belong exclusively to Guangzhou Xiyue Trading Co., Ltd. or our authorized suppliers, protected by international copyright, trademark and intellectual property laws.
  2. You may only use website content for personal shopping reference. Any unauthorized reproduction, distribution, modification, commercial reprinting or secondary creation without our written permission is strictly prohibited.
  3. The Shopify brand, logo and related trademarks are the exclusive property of Shopify Inc. Other third-party brand marks displayed on the site belong to their respective owners.

SECTION 7 - THIRD-PARTY TOOLS & PLUG-INS

We may embed third-party functional tools such as logistics trackers and currency converters on the site. We do not operate, monitor or assume liability for these third-party services. All use of external tools is at your own risk, and you shall check the third party’s own service terms before use. We may launch new site functions in the future, which shall also be governed by these Terms.

SECTION 8 - EXTERNAL THIRD-PARTY LINKS

Our website may contain hyperlinks to external merchant sites, logistics platforms or information pages operated by independent third parties. We do not review or take responsibility for the authenticity, safety or policy compliance of external websites. Any transactions conducted on third-party links are at your own risk. Please read their privacy and service policies carefully before purchasing.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Our store is hosted on the Shopify e-commerce platform to provide online shopping functions. All sales contracts are concluded solely between you and Guangzhou Xiyue Trading Co., Ltd. Shopify is not a party to any transaction between us. Shopify shall not bear compensation liability for product quality, delivery disputes or after-sales problems arising from your orders, and you fully release Shopify from all related claims and losses.

SECTION 10 - PRIVACY DATA PROCESSING

All personal data collected during your shopping process is handled in accordance with our independent Privacy Policy. As our website is hosted on Shopify, your browsing and order data will be transmitted to Shopify’s server for platform operation and security maintenance, and may be cross-border transmitted for payment and logistics coordination. You confirm you have fully read and agreed to both our Privacy Policy and Shopify’s official privacy rules by using our Services.

SECTION 11 - USER FEEDBACK & REVIEWS

  1. When you submit product reviews, usage feedback, suggestions or photos to our store, you grant us a permanent, global, royalty-free non-exclusive license to edit, display and reuse such content for store operation, product promotion and customer service without additional compensation to you.
  2. You guarantee all feedback content you publish does not infringe third-party copyright, portrait or reputation rights, and contains no illegal, slanderous, pornographic or virus-carrying code. We reserve the right to delete any inappropriate reviews without prior notice. We are not obligated to reply to all customer feedback.

SECTION 12 - PRICE & INFORMATION CORRECTIONS

Occasionally, the website may contain typographical errors, inaccurate pricing, wrong product parameters or stock display omissions. We reserve the absolute right to correct all false information and cancel orders generated under incorrect data at any time, even after you have completed payment.

SECTION 13 - PROHIBITED BEHAVIOR

You shall not use our Services for any illegal activities, including but not limited to:
  • Violating local cross-border trade, customs, tax and electronic commerce laws;
  • Infringing our or third parties’ intellectual property rights;
  • Sending spam, phishing information, abusive remarks or malicious harassment to our customer service;
  • Impersonating other users, merchants or official staff to conduct fraud;
  • Deploying crawlers, scraping tools, automated bots or AI collection scripts to grab website data, bypass anti-crawler verification or crack access restrictions;
  • Uploading computer viruses, malicious scripts or attack programs to interfere with website normal operation.

    We reserve the right to freeze or terminate your account permanently without notice once prohibited conduct is confirmed.

SECTION 14 - AUTOMATED ACCESS TOOLS (AGENTS)

Any automated script, robot or AI program accessing our website must clearly mark its identity in the access request header, and shall not simulate human browsing behavior to bypass CAPTCHA or anti-scraping mechanisms. We may restrict or block abnormal automated access at any time.

SECTION 15 - AGREEMENT TERMINATION

We may suspend or terminate your account and access permission at our sole discretion without advance notice. After termination, you are still required to settle all outstanding order payments, shipping fees and compensation liabilities generated before termination. Clauses regarding intellectual property, liability limitation, indemnification, dispute settlement and privacy protection shall remain effective permanently after termination.

SECTION 16 - WARRANTY DISCLAIMER

All refurbished laptop motherboards are sold “as-is” under test conditions described on product pages. Except for the clear after-sales warranty stated in our Return Policy, we provide no express or implied warranties including merchantability, compatibility with your personal equipment and long-term stable service life. We do not guarantee uninterrupted, error-free website browsing, payment or logistics inquiry functions. Some regions do not support implied warranty exclusion, and this clause shall be implemented to the maximum extent permitted by local law.

SECTION 17 - LIMITATION OF LIABILITY

Within the scope permitted by law, Guangzhou Xiyue Trading Co., Ltd., our staff, partners and Shopify Inc. shall not be liable for any indirect, incidental, consequential, punitive or special damages including lost profits, lost orders, data loss and equipment replacement costs, arising from your use of our website or purchased products, even if we have been notified of the risk of such losses in advance.

SECTION 18 - INDEMNIFICATION

You agree to fully compensate and hold harmless our company, Shopify and all affiliated staff from all third-party claims, losses, legal fees and compensation costs caused by:
  1. Your breach of these Terms and attached policies;
  2. Your violation of local laws or other parties’ legitimate rights;
  3. Improper operations of your account and purchased goods.

    We will notify you of third-party claims in a timely manner; we may independently handle the defense and settlement of disputes at your expense, and you shall fully cooperate to provide relevant order and identity materials.

SECTION 19 - SEVERABILITY

If any single clause of these Terms is ruled illegal, invalid or unenforceable by official judicial authorities, only that clause shall be separated from the whole agreement, and all remaining clauses shall still remain fully valid and binding.

SECTION 20 - WAIVER & COMPLETE AGREEMENT

Our failure to enforce any clause of these Terms does not constitute permanent waiver of that right.

These Terms, together with our Return & Refund Policy and Privacy Policy, constitute the complete agreement between you and our company, replacing all previous oral or written communication, negotiation drafts and old versions of service rules. Any ambiguous clause interpretation shall not be biased against the drafting party.

SECTION 21 - ASSIGNMENT

You may not transfer your rights and obligations under this agreement to any third party without our written consent; any unauthorized transfer behavior is deemed null and void. We have the right to transfer all rights and obligations under these Terms to affiliated enterprises without notifying you in advance.

SECTION 22 - GOVERNING LAW & DISPUTE SETTLEMENT

These Terms are governed by the laws of the People’s Republic of China. Any disputes arising from online orders and service use shall first be resolved through friendly email negotiation. If negotiation fails, both parties submit disputes to the people’s court with jurisdiction at our company registered address for litigation settlement.

SECTION 23 - HEADING EXPLANATION

All section titles in these Terms are only for reading convenience and shall not restrict or change the binding effect of corresponding clauses.

SECTION 24 - UPDATE OF TERMS

We reserve the right to revise, add or delete clauses of these Terms by publishing updated text on this page. You shall check the website regularly for policy changes. Material clause adjustments will be notified via registered email in accordance with legal requirements, and the updated Terms take effect immediately after publication. Your continuous use of our website after update release means full acceptance of the revised rules.

SECTION 25 - CONTACT INFORMATION

For inquiries regarding these Terms of Service, please contact us via email: zhengdaqian1008@outlook.com

Enterprise Full Name: Guangzhou Xiyue Trading Co., Ltd.

Registered Address: Room 801 M041, No.169 Haibin Road, Nansha Subdistrict, Nansha District, Guangzhou City, Guangdong Province, 511458, China

Unified Social Credit Code: 91440110MA9YG2U163

Contact Phone: +86 13068768731

Official Website: www.bighao-era.com