Datenschutzerklärung

Privacy Policy

Guangzhou Xiyue Trading Co., Ltd.

Contact Email: zhengdaqian1008@outlook.com

Registered Address: Room 801 M041, No.169 Haibin Road, Nansha Subdistrict, Nansha District, Guangzhou City, Guangdong Province, 511458, China

This Privacy Policy describes how we collect, use, store and protect your personal information when you browse, place orders and use services on our website www.bighao-era.com. We act as the data controller of your personal data under applicable data protection regulations including GDPR and CCPA.

1. Information We Collect

We collect the following personal information you voluntarily provide:

Full name, shipping address, postal code, contact phone number for order delivery;
Email address for order notification, after-sales service and return communication;
Payment related information processed securely by third-party payment providers (we do not store your full credit card details);
Order records, product consultation messages, return and refund application content.

Automatically collected non-identifiable data: device model, browser type, website access time, page browsing records for traffic analysis and service optimization.

2. How We Use Your Information

We only use your personal data for legitimate business purposes:

Process, deliver and track your orders of refurbished laptop motherboards;
Handle after-sales service, return, exchange and refund requests;
Send order updates, logistics notifications and reply to your customer support inquiries;
Comply with legal tax, customs and cross-border transaction requirements;
Optimize website product display and shopping experience;
Send optional marketing emails only if you explicitly subscribe to our newsletter.

We will never sell, rent or share your personal information to irrelevant third parties for commercial marketing without your explicit consent.

3. Data Storage & Security

Your personal information will be stored securely during the valid order service period, and retained in accordance with legal tax and transaction record retention requirements.

We adopt standard website encryption technology to protect your personal data and prevent unauthorized access, disclosure or tampering.

4. Cross-Border Data Transfer

Your data may be transmitted and stored outside mainland China for global logistics and payment processing, and we will take appropriate protective measures in line with international data protection standards.

5. User Rights

You have the right to access, correct, delete your personal data, withdraw marketing consent, and request data portability in accordance with local data protection laws (GDPR / CCPA).

To exercise your data rights, send a request email to zhengdaqian1008@outlook.com.

6. EU GDPR 14-Day Cooling-off & Data Rights

Customers located in the European Union enjoy full GDPR protection. You may submit a data access or deletion request at any time via our contact email, with no additional fees.

7. Policy Updates

We reserve the right to revise this Privacy Policy to adapt to business adjustments, legal and regulatory updates. All revised terms will be published on this page with an updated date, and take effect immediately after posting.